Effective Date: August 20, 2023
Thank you for shopping at Go Travel Specialists, operated by Gran Mar Enterprises, Inc. (“we”, “our”, or “us”). We strive to provide you with the highest quality products and excellent customer service. However, we understand that there may be instances where you may need to return a product. To ensure a smooth and fair process, please read the following Refunds and Returns Policy carefully.
- Eligibility for Returns:
1.1. Physical Products: This policy covers returns for physical products purchased from gotravelspecialists.com. It does not apply to digital products, services, or products purchased through third-party websites.
1.2. Time Limit: You must initiate a return within 30 days of the purchase date mentioned on your receipt or invoice. Beyond this period, we regret that we cannot accept returns or provide refunds.
1.3. Product Condition: To be eligible for a return, the product must be unused, undamaged, and in the same condition as when you received it. It must also be in its original packaging, including all accessories, manuals, and tags, if applicable.
- Initiating a Return:
2.1. Contact our Customer Support: To initiate a return, please contact our Customer Support team. You can reach us via email at gotravelspecialists@gmail.com. Our knowledgeable staff will guide you through the return process and answer any questions you may have.
2.2. Return Authorization: Before returning the product, you must obtain a Return Authorization (RA) number from our Customer Support team. This number is essential to ensure a smooth and efficient return process. Please do not ship any items back to us without the RA number prominently displayed on the package.
- Returns Process:
3.1. Packaging and Shipment: After obtaining the RA number, securely package the product, ensuring adequate protection during transit. Include a printed copy of your original receipt or invoice, with the RA number clearly marked. You are responsible for the cost and method of shipping the return.
3.2. Product Inspection: Once we receive the returned product, our team will inspect it to ensure that it meets the eligibility criteria mentioned in section 1. If the product is ineligible for return, we will notify you and provide details regarding the reason for rejection.
3.3. Refund or Replacement: If the returned product satisfies the eligibility criteria, we will process your requested refund or replacement as follows:
3.3.1. Refund: If you choose a refund, we will credit the original form of payment used for the purchase. Please note that the refund amount may be subject to shipping costs, restocking fees, or any other applicable charges mentioned in section 4.
3.3.2. Replacement: If you prefer a replacement product, we will ship it to you at no additional cost, provided it is in stock. If the product is out of stock or discontinued, we will issue a refund following the process outlined in section 3.3.1.
- Fees and Costs:
4.1. Restocking Fee: In certain cases, a restocking fee may apply to returned products. This fee covers the cost associated with inspecting and restocking the product. If a restocking fee applies, we will clearly communicate the amount before processing the return and deduct it from the refund amount.
4.2. Shipping Costs: Unless the return is due to our error (e.g., wrong item shipped), you are responsible for the cost of shipping the returned product.
- Contact Information:
For further assistance or any inquiries regarding our Refunds and Returns Policy, please contact our Customer Support team:
Email: gotravelspecialists@gmail.com
- Disclaimer:
6.1. Limitation of Liability: Our liability for any product defects or issues shall be limited to the purchase price paid for the product. We shall not be liable for any consequential, incidental, or indirect damages arising out of or in connection with the use or inability to use the product.
6.2. Changes to the Policy: We reserve the right to modify or update this Refunds and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Please note that this Refunds and Returns Policy is an integral part of our Terms and Conditions, and by making a purchase from gotravelspecialists.com, you agree to be bound by all our policies.
We appreciate your trust in our products and services and thank you for choosing Go Travel Specialists.
Sincerely,
Gran Mar Enterprises, Inc. DBA Go Travel Specialists
7460 Odean Avenue NE,
Elk River, MN 55330